Terms of Service & Privacy Policy

Effective Date: October 2025

Terms of Services

By accessing or using the services of Expertcellent ("we," "our," "us"), you ("Client," "you," "your") agree to these Terms of Service and Privacy Policy (collectively, "Terms"). These Terms apply to all services offered now or in the future.

1. Scope of Services

We help businesses automate and optimize operations. Our offerings include but are not limited to:

  • Integration & workflow automation across tools (Google, Microsoft 365, Salesforce, HubSpot, DocuSign, Slack, Zoom, Jira, Confluence, QuickBooks/Xero, etc.)
  • Website design & development
  • Explainer video production
  • Email campaigns + domain/inbox warmup
  • CRM setup, cleanup, and custom workflows
  • Lead generation via LinkedIn, email, ads
  • Social media scheduling & automation
  • AI chat avatar configuration
  • E-commerce system automations
  • Document/OCR processing
  • Calendar & scheduling automations
  • Any future services added

Each project is scoped via a written agreement (pilot or full project) with deliverables, timeline, and pricing.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use our Services.

3. Client Responsibilities

You agree to:

  • Provide accurate, complete information and timely feedback
  • Grant us appropriate access to your systems
  • Ensure you have legal rights to any content/data you supply
  • Use the Services in compliance with laws and regulations

4. Fees & Payment

  • All fees are agreed in writing before work begins
  • Standard payment terms (e.g. 50% upfront, remainder on delivery) unless otherwise agreed
  • Late payments may lead to suspension of Services
  • You are responsible for all taxes

5. Deliverables & Timelines

  • Deliverables and timelines are as defined in your agreement
  • Delays due to client inaction or third-party issues are excluded
  • Deliverables deemed accepted once approved in writing or after 7 days without objection

6. Intellectual Property

  • You retain ownership over your input (data, content, assets)
  • Upon full payment, you own the deliverables made for you
  • We retain rights to pre-existing tools, frameworks, and methodology
  • We may showcase non-confidential work in our portfolio unless agreed otherwise

7. Confidentiality

We maintain confidentiality of your data. NDAs can be signed upon request.

8. Third-Party Tools & Services

Our Services rely on third-party integrations (Google, Salesforce, Shopify, Zoom, etc.). We are not liable for outages, changes, or performance issues of those tools.

9. Warranties & Disclaimers

  • We provide services with reasonable care and professionalism
  • We do not guarantee specific business results beyond what is agreed
  • Services are "as is" without implied warranties of merchantability or fitness

10. Limitation of Liability

Our liability is limited to the fees you paid for the specific service. We are not liable for indirect or consequential damages.

11. Termination

  • Either party may terminate with notice
  • You pay for work completed up to termination
  • We may terminate immediately for breach, nonpayment, or misuse

12. Support & Care Plans

Ongoing support beyond delivery is available via care/maintenance plans. Absent such plans, services are delivered "as is."

13. Governing Law & Disputes

These Terms are governed under [Your State / Country]. Disputes are resolved exclusively in that jurisdiction's courts.

14. Modifications

We may update these Terms when services evolve. Changes posted on our site, and continued use means acceptance.

Privacy Policy

We value your privacy and handle your business and personal data thoughtfully.

A. Information We Collect

  • Contact & Business Info: name, email, phone, company
  • Project Data: workflows, tools, integrations
  • Site Data: cookies, analytics, form entries
  • Communications: emails, chat messages, recorded meetings (with consent)

B. How We Use Your Data

  • To deliver and improve our Services
  • To prepare quotes, pilots, and deliverables
  • To communicate about projects, billing, and support
  • To run marketing, analytics, and internal operations

C. Sharing Your Data

  • We do not sell your data
  • We share only with trusted partners or tools necessary to deliver Services
  • We comply with law when disclosure is required

D. Data Retention

We retain your data as needed for services and legal obligations. You can request deletion post-project (subject to legal retention rules).

E. Security

We maintain industry-standard security (encryption, least-privilege access). But complete security cannot be guaranteed—your account credentials remain your responsibility.

F. Cookies & Tracking

Our site uses cookies and analytics to improve experience. You can disable cookies, but some features may not work.

G. Your Rights

Depending on your region, you may request access, correction, deletion, or restrictions of your data. You may withdraw consent anytime.

H. International Use

If you use our Services from another country, your data may be processed internationally.

I. Changes to Privacy Policy

We may update this policy. Changes posted on our site with the new effective date.

J. Contact

If you have privacy or legal questions, reach us:

Expertcellent

Email: hello@expertcellent.com

Website: expertcellent.com