We are committed to protecting your privacy and ensuring that your personal and business data is handled securely. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our CRM services.
We collect different types of information to provide and improve our services, including:
Account Information: Name, email, phone number, business details, and login credentials.
Billing Information: Payment details, invoices, and transaction history.
Business Data: Contacts, contracts, invoices, estimates, projects, tasks, tickets, leads, and other CRM-related data inputted by you.
Usage Information: Activity logs, device information, and IP addresses for security monitoring.
Support & Communications: Any correspondence through customer support channels.
We use the collected data for the following purposes:
To Provide Services: Ensuring full functionality of your CRM, including custom branding and domain integration.
To Process Payments: Managing billing, subscription renewals, and financial transactions.
To Improve Security: Detecting and preventing fraudulent activities and unauthorized access.
To Communicate with You: Sending important account updates, feature enhancements, and support notifications.
To Enhance User Experience: Analyzing CRM usage trends to improve platform performance.
We do not sell or rent your personal or business data. However, we may share information in the following cases:
Service Providers: We may share data with third-party hosting and security providers essential for CRM operation.
Legal Compliance: If required by law or in response to legal requests, we may disclose necessary information.
Business Transfers: If our business undergoes a merger or acquisition, user data may be transferred to new ownership.
We take security seriously and implement industry-standard measures, including:
Encrypted data storage and secure server infrastructure.
Regular backups to prevent data loss.
Restricted access controls to ensure only authorized personnel can manage your CRM.
While we strive to protect your data, no online service is completely secure. We encourage users to use strong passwords and keep their login credentials confidential.
We retain your business data as long as you have an active subscription.
Upon cancellation, your data may be deleted within 30 days, unless required for legal or compliance purposes.
You may request a copy of your data before account termination.
We use cookies and tracking technologies to improve user experience, including:
Essential Cookies: Required for CRM functionality.
Analytics Cookies: Helps analyze usage trends.
Security Cookies: Detects unauthorized access attempts.
You can manage cookie preferences in your browser settings.
You have the right to:
Access Your Data: Request a copy of your stored information.
Correct Your Data: Update inaccurate or incomplete details.
Request Data Deletion: Ask for permanent removal of data (subject to compliance requirements).
Opt-Out of Communications: Unsubscribe from marketing emails.
To exercise these rights, contact us at hello@expertcellent.com.
Our CRM may integrate with third-party services for extended functionality. We are not responsible for the privacy practices of these third parties, and we encourage users to review their policies separately.
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
We may or may not notify clients of updates.
Continued use of our CRM after updates constitutes acceptance of the revised policy.
For any questions or concerns about this Privacy Policy, please contact us:
Email: hello@expertcellent.com
Website: expertcellent.com
By using Expertcellent Custom Business CRM, you acknowledge that you have read, understood, and agreed to this Privacy Policy.